Terms of Service

Welcome to Luban Socotra! By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read these Terms of Service carefully before using our website or placing an order.

1. Acceptance of Terms

By accessing or using our website, www.lubansocotra.com, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you should not use our website.

2. Eligibility

To use our website and place orders, you must be at least 18 years of age and capable of entering into a legally binding agreement. By using our website, you represent and warrant that you meet these requirements.

3. Products and Pricing

Luban Socotra offers luxury wellness products, including frankincense sourced from Socotra, Yemen. We strive to ensure the accuracy of the product descriptions, images, and pricing on our website. However, we reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

  • Pricing: All prices are listed in [currency], and may include taxes, depending on your location. Shipping charges will be added during checkout.
  • Availability: Product availability may vary, and we cannot guarantee the availability of all items at all times.
4. Orders and Payments

By placing an order through our website, you are making an offer to purchase the products you have selected, subject to these Terms of Service. We reserve the right to accept or decline your order for any reason.

  • Payment Methods: We accept payments via [payment methods, e.g., credit card, PayPal, etc.]. Payment will be processed at the time of checkout.
  • Order Confirmation: Once your order is placed, you will receive an email confirming the details of your order. This is not an acceptance of your order, but a confirmation of receipt.
5. Shipping and Delivery

We will ship your order to the address provided at checkout. Shipping costs and delivery times will vary based on your location and the shipping method selected.

  • Shipping Times: We aim to process and ship all orders within [X] business days. However, delays may occur, particularly during busy periods or due to unforeseen circumstances.
  • Delivery Issues: Luban Socotra is not responsible for any delays or issues that occur during shipping, including lost or damaged packages. Please refer to our [Shipping Policy] for more information on returns and exchanges.
6. Returns and Refunds

We want you to be satisfied with your purchase. If for any reason you are not completely happy with your order, you may return it according to our return policy.

  • Eligibility for Return: Products must be unused, unopened, and in their original condition to be eligible for return.
  • Return Process: To initiate a return, please contact our customer support team at [email address]. You may be required to provide proof of purchase and return the product within [X] days.
  • Refunds: Refunds will be processed to the original payment method within [X] business days after the returned product is received.
7. Intellectual Property

All content on our website, including text, images, logos, graphics, and trademarks, is the property of Luban Socotra or its licensors and is protected by copyright and intellectual property laws. You may not use any content from the website for commercial purposes without our prior written consent.

8. User Conduct

You agree not to engage in any activity that could harm, disrupt, or interfere with the functioning of our website, or violate any laws or regulations. You also agree not to use our website to:

  • Post or transmit any harmful, offensive, or illegal content
  • Engage in fraudulent or deceptive activities
  • Impersonate any individual or entity
9. Limitation of Liability

To the fullest extent permitted by law, Luban Socotra will not be held liable for any indirect, incidental, special, or consequential damages, or for any loss of profits, revenue, or data arising from your use of our website or products, even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify and hold harmless Luban Socotra, its officers, directors, employees, agents, and affiliates from any claims, losses, damages, liabilities, and expenses (including reasonable attorney’s fees) arising from your use of our website, your violation of these Terms of Service, or your infringement of any rights of a third party.

11. Modifications to Terms

Luban Socotra reserves the right to update, modify, or change these Terms of Service at any time. Any changes will be posted on this page, and the updated date will be reflected at the top. By continuing to use our website after such changes, you agree to the revised Terms of Service.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of [your country or jurisdiction], without regard to its conflict of law principles. Any disputes related to these terms will be resolved in the appropriate courts located in [your jurisdiction].

13. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Email: customercare@lubansocotra.com
Phone: +966 5454 40668
Address: Aden, Al-Muala Building 11, Yemen