Shipping Policy

Thank you for shopping with Luban Socotra! We aim to provide you with a smooth and reliable shopping experience. Below is our shipping policy to help you understand how we handle your orders.

1. Shipping Locations

We currently offer shipping to the following regions:

  • [List of countries or regions you ship to, e.g., United States, Europe, etc.]
  • For international orders, please note that shipping rates and delivery times may vary based on your location.
2. Processing Time
  • Orders are typically processed within [X] business days.
  • Orders placed after [time, e.g., 3:00 PM] or on weekends and holidays will be processed the following business day.
  • You will receive an order confirmation email once your order has been processed.
3. Shipping Rates
  • Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.
  • We offer [standard/express] shipping options. Shipping costs are automatically calculated and displayed at checkout.
  • Free shipping may be available for orders over [X amount] (if applicable).
4. Delivery Times
  • Domestic Orders: Typically take [X] business days for delivery, depending on your location and selected shipping method.
  • International Orders: Delivery times vary by destination. International orders may take between [X] to [Y] business days.
  • Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs clearance or weather delays.
5. Shipping Carrier

We use reliable carriers to ship your order, including [list of carriers, e.g., UPS, FedEx, DHL, etc.]. A tracking number will be provided once your order has been dispatched, so you can monitor its progress.

6. Order Tracking

Once your order has been shipped, you will receive an email with your tracking number. You can use this tracking number to monitor your order’s status directly through the carrier’s website.

7. Customs, Duties, and Taxes

For international shipments, please be aware that customs duties, taxes, and any additional charges may apply once your order reaches its destination. These charges are the responsibility of the recipient, and you may be required to pay them before your package can be delivered.

8. Shipping Restrictions

Some products may have shipping restrictions depending on your location. If a product cannot be shipped to your address, we will notify you before processing your order.

9. Incorrect or Incomplete Shipping Information

Please ensure that the shipping address you provide is correct and complete. Luban Socotra is not responsible for delays or issues caused by incorrect or incomplete shipping information provided by the customer.

10. Damaged or Lost Packages
  • If your order arrives damaged or is lost during shipping, please contact our customer service team immediately at [email address]. We will investigate the issue and work with the shipping carrier to resolve it.
  • We are not responsible for delays caused by the carrier or lost packages once they have been successfully delivered to the provided shipping address.
11. Returns Due to Delivery Issues

If an order is returned to us due to delivery issues (e.g., failure to deliver, incorrect address, unclaimed package), the customer will be responsible for the cost of reshipping the order.

12. Changes to the Shipping Policy

We may update or modify this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Email: customercare@lubansocotra.com
Phone: +966 5454 40668
Address: Aden, Al-Muala Building 11, Yemen