Refund Policy

At Luban Socotra, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward refund policy to ensure your satisfaction.

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  • The product must be unused, unopened, and in its original condition.
  • The refund request must be made within [X] days from the date of delivery.
  • You must provide proof of purchase (order number, receipt, etc.).
2. How to Request a Refund

If you would like to request a refund, please contact our customer service team at [email address] with the following details:

  • Order number
  • Name and contact information
  • Reason for the refund request
  • Photos of the product (if applicable)

Our customer service team will assist you in processing your refund request.

3. Refund Process

Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund within [X] business days.

  • If your request is approved, the refund will be processed to the original payment method used for the purchase.
  • Refunds will be issued within [X] business days after the returned product is received and inspected.
4. Non-Refundable Items

Please note that some items are non-refundable, including but not limited to:

  • Products that are used, opened, or damaged after delivery.
  • Gift cards and vouchers (if applicable).
  • Sale or discounted items (unless otherwise stated).
5. Return Shipping Costs

If the product is eligible for a refund, the cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

6. Exchanges

If you received a damaged or incorrect item, please contact us at [email address] within [X] days of receiving your order, and we will provide a replacement or exchange at no additional cost.

7. Refunds for Sale Items

Only regular-priced items are eligible for a refund. Sale or discounted items are non-refundable unless they are damaged or defective.

8. Delayed or Missing Refunds

If you have not received your refund after the processing time, please first check with your bank or payment provider, as it may take additional time for the refund to appear in your account. If you still haven’t received your refund, please contact us at [email address].

9. Changes to the Refund Policy

We may update or modify this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to ensure you are aware of any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Email: customercare@lubansocotra.com
Phone: +966 5454 40668
Address: Aden, Al-Muala Building 11, Yemen