Privacy Policy

At Luban Socotra, your privacy is of the utmost importance to us. This Privacy Policy outlines the types of information we collect and how we use, share, and protect your data. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information when you visit our website:

Personal Information:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely through payment gateways)

Non-Personal Information:

  • IP address
  • Browser type
  • Device information
  • Pages visited and duration of visit
  • Referring URL
2. How We Use Your Information

We use the information we collect in the following ways:

  • To process orders and deliver our products and services
  • To communicate with you about your orders, shipping, and customer support
  • To personalize your shopping experience
  • To send you marketing communications (if you have opted-in)
  • To improve our website and services
3. Data Sharing and Disclosure

We may share your personal information with trusted third-party vendors to provide services such as payment processing, shipping, and email communication. These third parties are required to protect your information in accordance with this Privacy Policy.

We may also disclose your information if required by law or to protect our rights or the safety of others.

4. Cookies

We use cookies to enhance your user experience on our website. Cookies help us remember your preferences, track website usage, and improve our services. You can adjust your browser settings to refuse cookies, but this may affect your ability to use some features of our website.

5. Data Security

We take reasonable steps to protect the security of your personal information. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request the correction or deletion of your data
  • Opt-out of marketing communications at any time
  • Withdraw consent for data processing, where applicable

To exercise these rights, please contact us at [email address].

7. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any external sites you visit.

8. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Email: customercare@lubansocotra.com
Phone: +966 5454 40668
Address: Aden, Al-Muala Building 11, Yemen